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What will customers expect from you in 2021?

Screen Shot 2021-01-12 at 10.37.19 AM

Source: Robin Fisher, Bisscommunity, 6 January 2021, photo credit Thinkstock/iStock/Campaign

Few could have predicted the global pandemic, nationwide lockdown and economic contractions while planning budgets at the start of 2020. Now that 2020 is behind us, we can draw on some insights to guide businesses on what we are likely to see in 2021.
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